Courier Interface
Overview
The courier app is a mobile application that facilitates the delivery and logistics process. It allows users to request, track, and manage courier services, connecting senders with delivery personnel or services. These app provides real-time tracking, delivery status updates, and a streamlined interface for a seamless user experience in sending or receiving packages.
Problem
Common problems people face with couriers are delayed deliveries, poor communication about delivery status, and issues with tracking accuracy. Additionally, concerns may arise regarding high shipping costs and difficulties in coordinating delivery times.
1.0 Research & Discovery
Targeted Solution
Our objective is to enhance courier services by focusing on improving communication about delivery status, ensuring accurate tracking, and providing reliable delivery time estimates to address delays. Implement user-friendly features to streamline coordination and simplify the delivery process.
2.0 Design
Visual Designs
Courier Interface
My Learning and Reflections
Discovering Sendrail has been a game-changer for me. Its user-friendly interface and robust features streamlined my workflow, making communication and collaboration a breeze. The project management tools helped organize tasks, and data analytics provided valuable insights. In a nutshell, Sendrail has transformed the way I work, making it more efficient and productive.
Dashboard Overview
Tracking Overview
Request Overview
Estimate Overview
About Dashboard
Personal dashboard allows users to run
analysis of data, such as shipment status
and courier status.
About Tracking
This feature updates users with real time location of the courier assigned to their deliveries, to ensure timely deliveries.
About Request
This feature enables users to simplify the process of creating orders and managing orders that are in-transit, pending or have been delivered.
About Estimate
This feature enables users to get an estimated price, of a pick-up and drop-off location.
Visual Designs
Customer Interface
Overview
This interface makes it easy for users to handle deliveries and logistics. Users can track and manage service requests, connecting with their chosen logistics providers and courier personnel. It offers real-time tracking, updates on delivery status, and a user-friendly design for a smooth experience in sending or receiving packages.
Problem
Logistics providers often face challenges with customers, including issues such as late deliveries, inaccurate tracking information, and communication gaps. Additionally, concerns related to complex processes and difficulty in coordinating deliveries can also pose problems, for logistics providers in their interactions with customers.
1.0 Research & Discovery
Targeted Solution
Our goal is to improve the way logistics works by using simpler processes with tracking and communication system to create seamless experience for our users.
2.0 Design
Customer Interface
Shipment Overview
Courier Overview
Transaction Overview
Customer Overview
Payroll Overview
Visual Designs
Dashboard Overview
About Dashboard
Personal dashboard allows users to run
main statistics and analysis of data, such
as shipment status, courier status and
revenue.
About Customer
Manage your customers information. Such as their contact information, order history, and delivery preferences. The objective is to ensure that businesses have accurate and up-to-date information about their customers.
About Payroll
Easily manage your courier payroll and salaries payments. We integrate accounting tools to give you more control of your business and help you keep track of all metrics on the go.
About Shipment
This feature enables users to simplify the process of creating orders and managing orders that are in-transit, pending or have been delivered. This helps to reduce errors, minimize delays and improve customer satisfaction.
About Courier
Manage your couriers by assigning deliveries based on availability, location, and experience. It can also track their performance to ensure timely deliveries, customer satisfaction, and adherence to company standards.
About Transaction
Monitor your transactions. Such as transaction history, income and expenses. The objective is to ensure that you have accurate and up-to-date data your transactions.
Admin Interface
Primary Colors
UI Design Style Guideline
The Ui style guideline is a resource that contains the necessary
details related to your product’s user interface.
#00000
#070529
#F9C567
Secondary Colors
Blue
#0F3CD9
Red
#CD0B3A
Green
#079638
LOGO
Sendrail
TYPOGRAPHY
Circular Std
Bold/Medium/Regular/Light
Ab
TYPOGRAPHY
Clash Grotesk Variable
Bold/Medium/Regular/Light
Ab
1.0 Research & Discovery
Targeted Solution
Target Audience
Our objective was to create a logistics management software that can address these challenges effectively. The software included features for optimized routing, enhanced visibility, automated performance monitoring, and improved resource allocation. Furthermore, implementing a secure system that restricts couriers from accepting orders from different providers, enforcing contract compliance, will help eliminate disputes, reduce delays, and enhance customer satisfaction.
Sendrail serves logistics providers, retailers, and e-commerce businesses seeking streamlined last-mile delivery. It caters to supply chain managers, customer service teams, and small to medium-sized businesses, offering cost-effective solutions. Additionally, it appeals to operations managers, transportation companies, technology enthusiasts, and businesses expanding delivery services, providing innovative and advanced features for optimized logistics.
Sasha, the Efficient Logistic Provider
Name: Sasha Martins
Age: 25
Occupation: Logistic Provider
Location: Lagos, Nigeria
Quotes:
"I'm David, a logistic provider, experiencing instances where my couriers assigned to orders decline those orders but accept orders from different providers, causing disputes and customer dissatisfaction. i needs a software that can counter this problems."
Goals
Ensure on-time delivery of packages to customers.
Simplify and streamline logistics operations.
Challenges
Need for efficient navigation during deliveries.
Effective communication with clients and team.
Organizing and managing deliveries seamlessly
Desires
A tool that simplifies navigation for efficient route planning.
Robust communication features for staying in touch with clients and the logistics team.
An organized platform that helps manage and track deliveries effortlessly.
Femi, the Logistic Provider
Name: Femi Israel
Age: 36
Occupation: Logistic Provider
Location: Lagos, Nigeria
Quotes:
"I'm David, a logistic provider, experiencing instances where my couriers assigned to orders decline those orders but accept orders from different providers, causing disputes and customer dissatisfaction. i needs a software that can counter this problems."
Goals
David is seeking a software solution to address and counteract the challenges posed by courier behavior, aiming to enhance overall operational efficiency and customer satisfaction.
Challenges
Dealing with a recurring problem where couriers decline orders within his network while accepting orders from different providers, causing operational disruptions and customer dissatisfaction.
Desires
David is looking for a software solution that can effectively manage and monitor courier behavior to prevent order declines within his network.
Pain Point Analysis
From the results of the user interviews. We hypothesis that disputes will be eliminated, delays will be reduced, and customer satisfaction will be significantly enhanced.
User Interviews
We conducted user interviews to better understand users' experience with Sendrail. The users' insights are valuable in helping us enhance our services and design our platform to meet the diverse needs of logistics providers, retailers, and e-commerce businesses. We were eager to learn about the users' interactions with the platform, any challenges they may have faced, and suggestions for enhancements.
Design Process & Project Timeline
Research
Problem research
Design strategy
Business requirement
STAGE 1
UX Design
User flow
Information architecture
Wireframe
STAGE 2
UI Design
Creating a UI library
Visual design
Interactive prototype
STAGE 3
Final stage
Review
Feedback
Support
STAGE 4
Project start
Project end
Design Research Process (UX)
Week 01
Week 04
Week 02
Week 05
Week 07
Week 03
Week 06
Week 08
Visual Design & Protype (UI)
Understand (problem research, strategy, Goals)
(Meetings concerning the UX & strategizing)
New UI update
UX ( IA, user flows & wireframes)
UI (visual design)
Prototyping (interaction, testing, animations & feedback)
2.0 Design
Project Goals and
Challenges Faced
01
Rational Compromise
The application takes into account
the users need, business requirement
and technical capabilities.
02
Prioritization
Highlighting the most important
product components helped avoid
over-complicating the design.
03
Clear Design
Focusing on users habit and
experience, the product is
quickly capable of solving their
problems.
04
Scalability
Development plan for the project
architecture as well as inclusion of
new features and user scenarios.
Goals
Challenges
Goals
Challenges
Goals
Goals
Wireframes
"Wireframes are skeletal outlines or visual blueprints that serve as a fundamental guide in the design process, outlining the structure and layout of a digital interface."
Prototypes
"A prototype is a preliminary version of a product or system designed to test and showcase key features before full-scale development."
User Flow
"User flow is the seamless journey a user experiences while navigating through a digital interface, ensuring intuitive and efficient interaction."
My Role
Product Manager /
Lead Product Designer
Live Link
sendrail.co
Responsibilities
Ui design, Ux design, prototype and usability testing.
Tools
Figma (software for designs)
Slack (online meetings)
Google meet (Meetings)
October 2022 - Present.
Overview
Sendrail is a logistics management platform enhancing last-mile delivery for logistics providers, retailers, and e-commerce businesses. Our platform simplifies the complex process of delivering goods, ensuring efficiency, cost-effectiveness, and superior customer satisfaction. Sendrail collects, analyzes, and organizes real-time data on parcel status.
Problem
Most logistics industry in Nigeria experienced instances where couriers assigned to orders decline deliveries but accept orders from different providers, causing disputes, delays, and customer dissatisfaction. Additionally, Without proper software, logistics providers face challenges like inefficient routing, and customer service issues.
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